Handy Andy, I-Mark and Eclipse are brands of Columbia Marking Tools. The entire CMT network of technical service personnel and marking specialists can assist with inquiries.

Direct Product Support

Direct support is required for customers that already have the I-Mark and Eclipse in service. Direct support requests include: software registration, return requests for product repair or analysis, or service tickets for installation or operational questions.

Technical Support

Technical support includes product guides, CAD drawings, operational manuals, and software.

Contact Details

Listing of headquarters location, hours of operation, and primary email contacts.

I-Mark Registration

I-Mark software registration. If you are getting an ERROR 32 - registration of the software is needed.

Technical Guides

A library of technical brochures on all the standard Handy Andy, I-Mark and Eclipse marking products.


Link to Google map. Columbia Marking Tools is located in Michigan. I-Mark and Eclipse brands are MADE IN USA.

RMA Request

Prior to returning Handy Andy, I-Mark or Eclipse products to CMT for inspecation, please fill out the RMA request.

CAD drawings

Product CAD drawings provided in a number of popular vector formats.

Representatives and Distributors

Map of the world with additional information about representatives and distributors.

Technical Questions

Additional direct support on operation and installation is provided through support tickets. Please be as descriptive as possible to have the answer in the most prompt manner.


Operation guides and manuals.

Quote request

Handy Andy quick quote BUY NOW BUTTON, standard and custom design requests.

Free Time

Our dot-peen, scribe, and laser marking machines are so amazingly reliable that our service technicians get lonely. Please drop them an email just to say hi.


Download or request the current version of software for your product - we know that stuff happens, even to the most reliable systems!

Direct Product Support

CMT offers a wide range of product support. Most of this support is provided free of charge. However, CMT does offer senior technical support for a small fee. CMT also offers both repair and onsite services if needed.


Operation Guides and Manuals

CMT products have a wide range of operation guides and manuals. The operation guides and manuals are found with the product listing. If you need assistance finding them please use chat or Just Ask.



Online Knowledgebase and Wiki

The on-line Knowledge base and Wiki are both full of informative product information:

  • Knowledgebase
  • Marking Wiki
  • Free


    Online Chat and Email

    Basic technical support is available through our on-line chat or Email Request.



    Remote Assistance

    Advanced technical support is available for a fee. This support would be for any items not included in an operation guide or manual.

    Level 1 - up to 60 minutes of paid telephone support

    Level 2 - 1-4 hours of paid telephone support. This may include multiple calls/call back, and remote assistance.

    Level 3 - Multi-day in-depth custom programming. May include multiple calls, logo or program design, and remote assistance.